Trolley Tactics

"When I arrived in Chile about a year ago to take charge of the street railway system, it is no exaggeration to say I found the employes to be the most insolent and rebellious street car men I had ever met. I tried to get in touch with their union. At the first meeting I attended jibes and insults were hurled at me. Right then and there I laid down my policy--that as the men treated me, I would treat them. I told them insults led nowhere, that I was not afraid of them and pleaded for cooperation. Gradually the company won the confidence of its men, who in the short space of one year have become a model of fraternity."

Thus in Santiago last week spoke Traffic Manager Mai T. Montgomery of the Chilean Electric Co. to the delight of its U. S. owners. Clap-clap went the hands of 70 motormen & conductors. Their spokesman, Motorman Ignacio Enriquez, handsomely declared: "Senor Montgomery, you have broken down the deeply-rooted prejudice against American capital and its power of penetration. We imagined it to be an ogre, seeking ruthlessly everything it could devour. Instead, we have been given a stadium and sports ground of our own. A theatre has been handed over to us. Medical attention is freely given. Our children play in a special park donated by the company. The Chilean press rightly hails the company as the exponent of the best American industrial practice."

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