Time

48

COVER: Cry of the consumer: What ever happened to good service?

Flight attendants, salesclerks and bank tellers all seem to have become too scarce and too busy to give customers much attention nowadays. As businesses have tried to slash costs over the years, the pay, training, prestige and performance of service personnel have suffered. As a result, consumers must be smarter and tougher than ever to get what they want. See ECONOMY & BUSINESS.

18

NATION: An ugly Georgia confrontation spotlights the persistence of racism

Veterans of the '60s march again as racial hostility in the U. S. seems to be increasing. -- A petty turf battle within the CIA may have triggered the Iran arms- for- hostages scandal. -- Congress and the White House gear up to put a new trade law on the books. -- A TIME correspondent lives on the streets of Philadelphia to report on the agony of the homeless.

34

WORLD: A bloody clash in Manila leaves twelve dead -- and Aquino in trouble

Marines guarding the presidential palace fire on protesting farmers, and talks with Communist rebels collapse. -- In Beirut more Americans are taken hostage in a dramatic mass kidnaping following the arrest of a suspected terrorist in West Germany. -- Thousands flee north as Iranian shellfire turns the Iraqi port city of Basra into a pockmarked wasteland.

60

Law

Seeking alternatives to overcrowded prisons, courts are punishing the guilty with humiliation, fines and "electronic shackles."

62

Ethics

New developments in AIDS drugs and vaccine research programs confront doctors with fateful decisions in treating patients.

63

Health & Fitness

Concern over AIDS leads TV and print media to change policy on condom ads. -- Outside the U. S., commercials can be very explicit.

70

Books

The Panic of '89 pits the haves against the have- mores. -- The Fatal Shore brilliantly traces the tragedy of Australia' s beginnings.

73

Cinema

Woody Allen evokes his and America' s dear old Radio Days. -- Shelley Long and Bette Midler hit pay dirt in Outrageous Fortune.

77

Dance

Peter Martins has proved there is life after Balanchine at City Ballet, not to mention fresh young talent and a thriving box office.

78

Art

The august Metropolitan Museum becomes a major center of modernism as it opens a huge wing devoted to 20th century works.

80

Music

He has been on the cutting edge since Genesis, but the success of So has brought Peter Gabriel the biggest hit of his solo career.

12 Letters

66 People

68 Computers

68 Milestones

Cover: Photograph by Ulf Skogsbergh